PedidoIQPedidoIQ

Privacy Policy

Last updated: April 1, 2026

PedidoIQ ("we", "us", "our") operates the pedidoiq.app platform. This policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

For Restaurant Owners

  • Account information: name, email, restaurant name, address
  • Payment information: processed securely by Stripe — we never store card numbers
  • Restaurant data: menu items, categories, pricing, images
  • Analytics data: order volumes, revenue metrics, popular items

For Customers

  • Order information: items ordered, delivery address, order history
  • Contact information: name, email, phone (when provided)
  • Device information: browser type, IP address (for security and fraud prevention)

2. How We Use Your Information

  • To process and fulfill orders between customers and restaurants
  • To provide restaurant owners with analytics and business insights
  • To send transactional emails (order confirmations, reservation updates)
  • To improve our platform and develop new features
  • To prevent fraud and maintain platform security

We do not sell your personal data to third parties.

3. Data Storage & Security

Data is stored in encrypted PostgreSQL databases with schema-level tenant isolation. Each restaurant's data is completely separated from other restaurants on the platform. All connections are encrypted with TLS 1.2+. We use Cloudflare for DDoS protection and edge security.

4. Third-Party Services

  • Stripe — payment processing (PCI-DSS compliant)
  • Cloudflare — CDN, DNS, and security
  • Resend — transactional email delivery
  • OpenAI — AI chatbot functionality (no customer data is used for training)

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your data in a portable format
  • Withdraw consent for marketing communications at any time

6. Cookies

Some cookies are essential — they keep you signed in and your order together while you use the site. These are always active, because the site cannot work without them.

We also use Google Analytics to see how the platform is used. Those cookies are set only if you accept them. Until you do, nothing is stored on your device for analytics, and if you decline the site works exactly the same.

We do not use advertising cookies, and we do not share analytics data with anyone for advertising.

7. Data Retention

We retain restaurant data for as long as the account is active. Order history is retained for 3 years for accounting and dispute resolution purposes. When an account is deleted, personal data is removed within 30 days; anonymized analytics may be retained.

8. Contact

For privacy-related inquiries, contact us at [email protected] or through our contact page.